Refunds & cancellations
Last updated 11 October 2026
Subscriptions
- Cancel any time from your account page (Billing). You keep access until the end of the period you've paid for, and you won't be charged again.
Five Star Diary subscriptions are for businesses and organisations (including sole traders buying for their trade), not consumers, so the 14-day consumer cancellation period doesn't apply. Nothing here limits any rights you have by law.
No refunds
Payments aren't refundable. Every plan starts with a 14-day free trial so you can try it first; cancel before the trial ends and you won't be charged. Cancelling stops the next payment, and your plan runs to the end of the period you've paid for. If something doesn't work because of a fault on our side, tell us and we'll put it right, or refund you if we can't. If we do refund a payment in full, your plan is set not to renew and we email you to confirm; your records stay viewable and exportable.
Seasonal businesses
Closing for the winter? Cancel from Billing at the end of your season and choose a plan again when you reopen. Your records, stickers and staff PINs are kept and start working again straight away.
How refunds are paid
Refunds go back to the card you paid with. Once we've sent a refund, it normally shows on your statement within 5 to 10 working days, depending on your bank.